Decatur, Ind. – Formula Boats, the world’s premier powerboat manufacturer, announced today an exciting enhancement to its industry-leading Formula Guard customer support platform, offering Formula owners 24/7/365 customer technical support.
“Three years ago, we took a big step by including a five-year VesselVanguard subscription with every boat we produce and the relationship has worked out extremely well for our owners, dealers and authorized service providers,” said Michael Boyd, director of product support, Formula Boats. “We are pleased that VesselVanguard has now added a customer technical support call center to its platform that operates round the clock to diagnose and solve issues that may come up. This capability now augments our Technical Assistance Group so that our owners can get the right answer after hours, on weekends and holidays.”
Providing Formula owners with all-inclusive post-sale customer service, Formula Guard incorporates comprehensive product warranties with a vast network of Formula authorized service providers, factory-based technical support via the Technical Assistance Group, VesselVanguard’s cloud-based maintenance management system and a complimentary 95-day GOLD level membership to Sea Tow’s on-water emergency service. Beginning May 8th, all Formula customers will also have 24/7 access to technical support – including evenings, weekends and holidays staffed by VesselVanguard.
“This enhancement, made possible through our expanding partnership with Vessel Vanguard, is a natural progression for Formula’s innovative business model, which provides a premium experience for every customer regardless of boat type or cost,” continued Boyd. “Big-ticket luxury items, a category into which Formula’s boats certainly fall, deserve customer service commensurate with the quality of the product itself. Our goal is to push even further into a service-centric business model that is necessary to stay relevant to the new boat buyer.”
“Every boat profile that we create includes the make and model of all operating equipment, as well as hours of use, warranty data and most importantly maintenance history, “said Don Hyde, CEO of VesselVanguard. “This places us in an ideal position to provide real-time troubleshooting when the need arises. Adding the call center is a major addition to our customer experience management platform and one that all our subscribers will benefit from.”
For more information on Formula Boats and Formula Guard please visit www.formulaboats.com. For more information about VesselVanguard please visit www.vesselvanguard.com.
–30–
About Formula Boats:
Formula Boats is a progressive, family-owned company located in Decatur, Indiana, producing boats that are world renowned for beautiful styling, advanced engineering and exciting performance on the water. With a long-established philosophy of uncompromising quality in every detail, Formula is recognized as today’s premier powerboat. Company history reflects the constant evolution of forward-looking product in the FAS³TECH® hull, trendsetting Super Sports and Sun Sports, and also in luxurious Performance Cruiser models.
About VesselVanguard
VesselVanguard is a scalable cloud-based customer experience management platform that engages the entire ecosystem of boat producers, owners, sales, servicing dealers, independent contractors, and fleet managers. Launched in 2011 the platform is presently the foundation of customer experience management for fourteen boat manufacturers and retail customers engaging over 5,600 vessels, including small boats, yachts, super-yachts, commercial and U.S. Naval vessels of all types and missions. Core functionality combines autonomous lifecycle maintenance management programs with incoming telematics data to trigger detailed task alerts and other notifications based on user-defined best practices.